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发布时间:2013-12-15 15:35:32  



1.Telephone Message





Replay to Complain


Replay to Invitation


8.Thank-you Letter

Telephone Message

To: Thomas Schwartz From: Juliet Taylor

Date: 23 Oct.2009 Time: 4:30pm

Subject: About Our Executive Secretary Courses

She asks for about 50 copies of brochures about our executive secretary courses . She wants us to send the copies next week.

Her company is Personnel Potential Inc.

The address is 114 Canal Street Meriden.

The contact number is 534825.

Taken by: Sam Stuart


To: jackson@yahoo.com

From: Lixiaoyong@yahoo.com

Date: 21 nov.2000

Subject: About My Pickup

Dear Mr.Jackson,

I am writing to you in the hope that I may attain certain essential information about my pickup at the Minneapolis Airport.

Having attained my visa from the US Embassy in Beijing, I am ready to leave for Minneapolis, by the flight NW745 of the American Northwest Airline from Beijing to , on Monday 27 November Beijing time, to be arriving at Minneapolis Airport at 1:30pm 28 November American time.

Your prompt and favorable attention and reply to my inquiry would be greatly appreciated.

I look forward to seeing you and the coming one year of working together.

Yours sincerely,



To: All Night Staff

From: W.B.white

Date: Oct 21, 2002

Subject: New Uniforms

It is an important decision from the meeting yesterday that all night staff are required to wear company-issued uniforms. There will be a pay-out for those who fail

to do so.

Please pick up the uniform at the service desk by Friday. Inform the service desk by extension 32 as soon as possible if anyone is unable to do in time.


To: Richard Wood, Conference Manager

From: Li Xiaoyong

Date: June 3,2003

Subject: Reply to Richard Wood

Page: 1

To whom it may concern,

Thank you for your fax dated June 2 and enclosed,which informed me of the details about the conference facilities and dinner.

According to the schedule of our company, the original dates for our conference is not changeable, so I would like to confirm the dates for 1-4 July. And I am willing to book 20 twin-beded rooms for accommodation.

I would be grateful if you could offer us the Chinese style dishes from the menu for our conference dinner.

I look forward to your earliest replay.

Yours faithfully, xxx


4 November,2009

Dear Sir/Madam,

I am writing to complain about the Walkman.

I bought it in your store last week but unfortunately it has stopped working.

Please could you send me a replacement as soon as possible. I enclose this

Walkman and a photocopy of the receipt.

I am looking forward to your early reply.

Yours faithfully, Li Xiaoyong

Complaint replay

5 November,2009

Dear Mr. Li,

Thank you for your letter of 4 Nov.

I am terribly sorry that the Walkman has stopped working.

I am sending you another Walkman immediately. I enclose a voucher to use for further purchases as compensation for your inconvenience.

I promise that better services will be available.

Yours sincerely, Huang Ping


26 Oct,2009

Dear Mr.Palmer,

On behalf of the Management Committee of the company, I would like to invite you to attend a special luncheon meeting at 11:30am, 4th Nov at Great Plaza Hotel. The committee is in the proven of designing a management program for the company employees. We are aware that your college offers similar programs. We hope that you are willing to share you experience with us.

Will your busy schedule permit you to attend?

We look forward to having you as our guest.

Yours sincerely,

Li Xiaoyong

Reply to Invitation

27 Oct,2009

Dear Mr.Li,

Thank you for your letter dated 26 Oct, which invited me to attend your luncheon meeting.

I am willing to accept your invitation and be at present on time.

I am glad that your company is interested in management program. We do have some studies about this field and offer some programs related. I am willing to share my experience with you.

I look forward to our meeting then.

Yours sincerely, J.Palmer

Inquire letter

4 June,2009

Dear Sir/Madam,

I am writing to you in the hope that I may obtain some information about your hotel.

I am preparing for our annual sales conference to be held at your hotel from 29 June to 1 July.

I would like to reserve a meeting room for to people, equipped with excellent acoustics, OHP, flipchart and video to demonstrate new products. I am also willing to book 40 rooms for accommodation preferably single.

I would be grateful if you could confirm the prices of above and give me a discount.

I am looking forward to your early reply.

Yours faithfully, Li Xiaoyong

Thank-you letter

1 November,2003

Dear John,

I am very obliged to you for your warm congratulations and valuable advice.

It is because of the assistance from you that I could be more brave to face the new challenges. It is because of the encouragement from you that I could be more confident to take on the new responsibility.

I always think it is a great honor to have been working with you. I could not have made such progress in my career without your unselfish help and support. I could not have attained the position of Director of Public Relations at Farraday Plastics Manufacturing Company without your enlightenment and cultivation.

I believe, with what I have learned and gained from you, I am able to do well in my new future.

With the highest regards and best wishes for you, I look forward to seeing you soon.

Your faithfully,

Jane Smith

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