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English Lecture E4

发布时间:2014-01-29 14:55:33  

BUSINESS COMMUNICATION

- Successful Communication in

Groups and Teams

Zhang Wen Dec. 1, 2010 (for 1st CMC English Training Program)

The specific communication competencies needed in the workplace
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Organizational understanding Interpersonal communication

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Group and team communication
Public speaking

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Group and team communication
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Successful professionals need to be able to both cooperate and compete. Survey data from employers indicate that 80 percent of all employees in America work in teams or groups. But competition continues to be the way to succeed in the global economy.

Warm up
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Task 1 Read a poem …
If two heads are better than one, then think about how much a small group can achieve together!

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Task 2 Have a group discussion

Recall the two teams’ experiences in Apprentice (Week 8), and discuss with your group members, 1) what are the advantages of groups/teams? 2) what are the disadvantages of groups/teams?

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Working in a group can be rewarding, exciting, and mutually beneficial to everyone. Or it can be a painful and demanding experience, depending on the relationships among the people in the group. Ideally, group life should provide a positive experience for all concerned.

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Main Issues
I. Advantages and Disadvantages of groups/teams II. Identifying Team Roles III. Team Building Process IV. Giving & Receiving criticism V. Handling conflict & Negotiation

A Definition of “Small Group”
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A small group is a collection of three or more individuals who interact with one another to achieve a common task or goal. As such, groups come in many different forms: automobile racing teams, arts committees, and political task forces, to name just a few. No matter how they are constituted, no matter how long they exist, the common

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denominator is a shared purpose or goal.

I. 1 Advantages of Groups/Teams
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Opportunity for Affiliation with Others. Being a member of a group can be satisfying and rewarding, and can provide a sense of camaraderie between you and your peers. Better Understanding of Self. Other people see you differently than you see yourself. As a functioning member of any group, you can make such interaction a personal learning experience by constantly monitoring feedback from other group members. Greater Problem-Solving Ability. Individual group members have different contributions to make, based on differences in background and experience. Not only do groups generate more viable solutions, but the quality of those solutions is generally higher.

I. 2 Disadvantages of Groups
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Group Activities may Encourage “Social Loafing”. One person May Dominate the Discussion. “I’d Rather Do It Myself” Syndrome. Pressure from Other Group Members to Conform.

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Group Work - Desert Survival
Your own ‘life’ or ‘death’ will depend on how well your group can share its present knowledge of a relatively unfamiliar problem so that the team

can make decisions leading to your survival!

II. 1 Identifying Team Roles
The eight major roles identified:
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Chairperson - co-ordinating style Team leader - directive style Innovator - creative thinker Evaluator - critical thinker Company worker - getting the work done Team worker - personal relations in the team Completer - keeping the team on its toes Resource investigator - keeps team up to date

II. 2 Identifying Team Roles
Typical behaviour within a group
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Group task roles Group maintenance roles

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Personal roles

II. 3 Identifying Team Roles
Group task roles
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Initiator Information giver Opinion giver Information/opinion seeker Clarifier/elaborator Coordinator

II. 4 Identifying Team Roles
Group maintenance roles
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Harmoniser Gate keeper Encourager Standard setter Follower

II. 5 Identifying Team Roles
Personal roles
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Attacker Blocker Dominator Recognition seeker Avoider Abandoner

III. 1 Team Building Process
Stages of development
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Forming Storming Norming (制定标准) Performing Adjourning (解体)

III. 2 Team Building Process
Criteria for Group Competence
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Group moves forward as a unit with a shared team spirited Decisions mainly made by consensus Commitment to decisions is strong Group is clear about goals and objectives Group continually evaluates itself Generates ways of thinking about things Brings conflict into the open and deals with it Leadership tends to go to the person most qualified

IV. 1 Giving & Receiving Criticism
Receiving criticism
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Confidence - develop a sound self image Listen - carefully to all that is being said Assess - how true the points made are Feelings - notice your reaction to the comments Sanction - the validity of what is said Specify - what you are or are not prepared to do Act - ensure commitment is carried out

IV. 2 Giving & Receiving Criticism
Giving criticism
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TREAT the individual as important and valuable ENCOURAGE the person to review areas of concerns or difficulties FEELINGS should be expressed by both parties IDENTIFY the problem by paraphrasing or reflecting back SPELL OUT the requirements of standards, values, goals and expectations COMMITMENT from the other person to act STATE the facts; do not label the person, accepting that mistakes do happen

IV. 1 Handling Conflict & Negotiation
Handling Conflict
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Assume equal status and use an assertive approach Acknowledge the conflict and be honest about it Identify the needs and how big the gap is Consider all possible courses & consequences of action Negotiate so that parties agree to make some change
Agree on a course of action both parties will stick to

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IV. 2 Handling Conflict & Negotiation
Negotiation

Is the art of two way verbal communication used by two people or parties to rea

ch an acceptable agreement on a particular set of issues.

IV. 3 Handling Conflict & Negotiation
Skills of the negotiator
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Preparation and planning Setting objectives Generating ideas Assessing other’s needs Helping others to achieve satisfaction Bargaining Dealing with conflict Presenting arguments Sustaining goodwill

IV. 4 Handling Conflict & Negotiation
Personal characteristics
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High aspirations and motivation
Self-confidence Creativity Articulation Discipline

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Patience
Good listening skills

Summary
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Different Team Roles

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Team Building Process
Giving & Receiving Criticism

Handling Conflict & Negotiation

See you next Wednesday

Thank you!


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